At PicturyAI, customer satisfaction is our priority. We offer a 7-day money-back guarantee subject to specific conditions outlined below. By purchasing or using our service, you acknowledge and agree to the following refund terms:
7-Day Money-Back Guarantee
We offer a full refund within 7 days of purchase, subject to the following conditions:
- Your uploaded samples must meet our guidelines and the output quality must still be unsatisfactory
- You must have only trained one model and applied a single style pack
- You must not have used any prompt studio credits
- Your refund request must be submitted within 7 days of your purchase
To request a refund under our money-back guarantee, please email support@picturyai.com with your order details and reason for dissatisfaction.
Upload Guidelines
For your uploaded samples to qualify for our refund policy, they must meet these guidelines:
- 10-20 clear, well-lit images
- No multiple people in images (one person per image only)
- No sunglasses or accessories that significantly cover the face
- Include a variety of angles (frontal and profile views)
- Minimal distracting backgrounds
- Consistent image quality and resolution (minimum 512x512 pixels)
If your uploaded samples do not meet these guidelines, you may not be eligible for a refund under our guarantee.
Faulty Creations Outside Guarantee Period
If you're outside the 7-day refund period but believe your generation is faulty, you may report it for review. We will investigate whether the issue stems from a technical error on our side.
If a technical fault is confirmed, we may offer:
- For issues with model training: One model credit
- For issues with generating images from existing models: One generation credit
Delivery Time Exceptions
The average model training time is 30-60 minutes, and generation time is 1-2 minutes per set. During periods of high demand, this may extend up to 3 hours. You will receive an email notification once your output is ready. If delivery exceeds 24 hours, you are eligible for a credit compensation or refund upon request.
Account Termination
If your account is suspended or terminated due to a violation of our Terms of Service, you will not be eligible for any refunds. Any remaining credits, models, or output data associated with your account will also be terminated.
Contact
For refund requests or to report a faulty generation, please email us at support@picturyai.com with your order number and a description of the issue.
Changes to Policy
We reserve the right to update this Refund Policy at any time. Updates will be reflected with a revised "Last Updated" date.
